Complaints Procedure

Rhino Coating Ltd — Company Registration Number: 16707536

Effective Date: 5 August 2026

At Rhino Coating Ltd, we are committed to providing the highest standard of workmanship and customer service. If you are dissatisfied with any aspect of our products, installation, or service, we encourage you to let us know so we can investigate and resolve the matter promptly and fairly.

How to Make a Complaint

Complaints can be submitted using any of the following methods:

Email: info@rhinocoating.co.uk

Telephone: 07822 032335

Post:
Rhino Coating Ltd
99 Long Street
Office 1B
Middleton
Manchester
M24 6UN

When contacting us, please provide:

  • Your full name
  • Property address where the work was completed
  • Contact telephone number and email address
  • A description of your complaint
  • Any supporting photographs or documents
  • Your preferred resolution, where applicable

Our Complaints Process

Stage 1 — Acknowledgement

We will acknowledge receipt of your complaint within 2 working days.

At this stage, we may contact you for any additional information required to investigate the matter.

Stage 2 — Investigation

A member of our management team will investigate your complaint thoroughly.

Where appropriate, we may arrange a site visit to inspect the installation before reaching a conclusion.

We aim to complete our investigation and provide a written response within 10 working days.

If additional time is required due to supplier involvement, technical testing or scheduling a site inspection, we will keep you informed throughout the process.

Stage 3 — Resolution

Where a complaint is upheld, we will agree an appropriate resolution.

Depending on the circumstances, this may include:

  • Rectification works
  • Repair or replacement of affected areas
  • Technical advice
  • Partial or full refund where appropriate
  • Another mutually agreed solution

Every complaint is considered individually and resolved fairly based on the available evidence and our Terms and Conditions.

If You Are Not Satisfied

If you remain dissatisfied after receiving our final response, you may request that the complaint is reviewed by a Director of Rhino Coating Ltd.

We will carry out an independent review and provide our final written decision.

Finance Complaints

Where your complaint relates specifically to a finance agreement arranged through one of our finance partners, we will work with both you and the finance provider to help resolve the matter as quickly as possible.

Some finance-related complaints may ultimately be handled directly by the finance provider in accordance with FCA regulations.

Our Commitment

Rhino Coating Ltd is committed to:

  • Treating every complaint seriously.
  • Investigating complaints fairly and impartially.
  • Keeping customers informed throughout the process.
  • Resolving complaints as quickly as reasonably possible.
  • Using customer feedback to continually improve our products and services.

Contact Details

Rhino Coating Ltd
99 Long Street
Office 1B
Middleton
Manchester
M24 6UN

Email: info@rhinocoating.co.uk
Telephone: 07822 032335

Company Registration Number: 16707536